Signing Up for Vodafone
1
Choose your plan
Use our pricing guide and services guide to identify the right plan. Check coverage at your address using our coverage guide.
Use our pricing guide and services guide to identify the right plan. Check coverage at your address using our coverage guide.
2
Check your credit
Pay-monthly plans require a credit check. Check your credit report in advance using a free service such as ClearScore or Experian.
Pay-monthly plans require a credit check. Check your credit report in advance using a free service such as ClearScore or Experian.
3
Apply online or in-store
Apply on Vodafone's website, by phone, or in a Vodafone store. You will need: proof of ID, proof of address, and bank details for direct debit.
Apply on Vodafone's website, by phone, or in a Vodafone store. You will need: proof of ID, proof of address, and bank details for direct debit.
4
Receive your SIM
Your SIM will arrive by post within 2–5 working days for online orders. In-store purchases receive the SIM immediately.
Your SIM will arrive by post within 2–5 working days for online orders. In-store purchases receive the SIM immediately.
5
Set up your account
Download the My Vodafone app and register your account to monitor usage, manage add-ons, and contact support.
Download the My Vodafone app and register your account to monitor usage, manage add-ons, and contact support.
Number Porting (PAC Code)
1
Request your PAC code
Text "PAC" to 65075 from your mobile (works for all UK networks). Your provider must respond immediately by text.
Text "PAC" to 65075 from your mobile (works for all UK networks). Your provider must respond immediately by text.
2
Provide PAC to Vodafone
Give your PAC code to Vodafone when signing up. Valid for 30 days.
Give your PAC code to Vodafone when signing up. Valid for 30 days.
3
Wait for the port
Number porting typically completes within 1 working day. You will receive a text confirmation when complete.
Number porting typically completes within 1 working day. You will receive a text confirmation when complete.
Your First Bill
Your first Vodafone bill covers two periods: a partial month from activation to the end of your first billing cycle, plus your first full billing month. This means your first bill can be up to double your standard monthly amount. See our first bill FAQ for a detailed explanation.
Account Management
- My Vodafone app: Monitor data usage, manage add-ons, view bills, contact support.
- Phone: Call 191 from your Vodafone mobile or 03333 040 191 from any phone.
- In-store: Visit any Vodafone store for face-to-face support.
- Live chat: Available on Vodafone's website during business hours.
Cancellation
To cancel, provide 30 days' notice before your contract end date. Cancelling mid-contract incurs an Early Termination Fee. See our cancellation rights guide for full details.
